Refund and Return Policy

Introduction

At Mehtab Jewellers, we want you to be completely satisfied with your purchase. Please review our Return & Exchange Policy below:

3.1 Return and Exchange Conditions

Returns: If you are not satisfied with your purchase, you may return the jewelry within 7 days of receiving your order.
Unworn Condition: All jewelry must be returned in its original, unworn condition with the original packaging.
Customized Products: Customized or made-to-order items are not eligible for return unless they are defective or damaged upon arrival.

3.2 How to Initiate a Return or Exchange

Please contact us at [insert contact email] within 7 days of receiving your order. We will guide you through the return or exchange process.

3.3 Return Shipping Costs

You will be responsible for return shipping costs. We recommend using a tracked and insured shipping method to avoid any issues during return shipping.

3.4 Refunds

Once we receive the returned item, we will inspect it and process a refund to the original payment method, minus any applicable shipping charges. Refunds will be processed within 7 business days.

3.5 Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will offer a full refund or exchange for the defective product.